Help center
Frequently
asked questions.
Everything you need to know about ordering from FlexRadiant.
How long does delivery take?
Standard delivery takes 2-5 business days across Pakistan. Same-day delivery is available in Lahore, Karachi, and Islamabad for an extra charge.
Do you offer cash on delivery?
Yes! COD is available nationwide. Pay in cash when your order arrives. You can also pay online via card, bank transfer, or mobile wallet through Safepay.
What is your return policy?
We accept returns within 30 days of delivery, provided the item is unused and in original packaging. Prescription lenses and custom-coated items are non-refundable unless defective.
How do I submit my prescription?
At checkout, choose "Add prescription" on eligible frames. You can either type your SPH/CYL/AXIS/PD values manually or upload a photo of your prescription. Our optometrist verifies every order before dispatch.
Do you have a warranty?
Yes, all frames and lenses come with a 1-year warranty against manufacturing defects. This does not cover accidental damage or normal wear.
Can I cancel my order?
You can cancel free of charge while your order is still in "Pending" or "Confirmed" status. Once it has been dispatched, cancellation is not possible. Contact support for help.
How do I track my order?
Use the tracking link in your confirmation email, or visit your account page. We also notify you at every status change: confirmed → shipped → delivered.
What if my glasses don't fit?
Every frame has detailed measurements on its product page — frame width, lens width, bridge, and temple length. If they arrive and don't fit as expected, contact support within 30 days for an exchange.
Do you ship internationally?
Not currently. We ship only within Pakistan. International shipping is on our roadmap — sign up for the newsletter to be notified.
How do I contact support?
The fastest way is through your account → Support Tickets. You can also call us at +92 300 1234567 or email [email protected].